At Almacena, we operate with clear standards to protect the quality of our products, the customer experience, and the smooth operation of our business. By making a purchase in our physical store or online, you agree to the following policies.
Product availability
All products are subject to availability. Some items are seasonal, limited production, or may vary slightly between batches. Almacena reserves the right to limit quantities or discontinue products without prior notice.
Prices
All prices are expressed in Mexican pesos (MXN) and include applicable taxes, unless otherwise stated. Almacena reserves the right to modify prices, descriptions, or product availability at any time without prior notice. Changes do not affect orders that have already been confirmed.
Orders and payments
Orders are processed once payment has been confirmed. Payment methods available on the platform at the time of purchase are accepted. Almacena reserves the right to cancel orders in the event of obvious pricing errors, inventory issues, or suspected fraud. In these cases, the payment will be refunded.
Shipping and local pickup
Shipping conditions, preparation times, local pickup, and product type restrictions are detailed on the Shipping and Returns page. It is the customer's responsibility to provide accurate and complete shipping information.
Returns and exchanges
Due to the nature of bulk food products, returns are not accepted for these items. Exchanges of non-food products are subject to the conditions described on the Shipping and Returns page.
Bulk products
Products sold in bulk may exhibit natural variations in color, size, or aroma between batches. These variations are normal and are not considered defects. Information regarding origin, storage, and use is available in store or upon request.
Classes, workshops and experiences
Reservation, cancellation, and rescheduling policies for classes and experiences are specified on each activity's page. Participation implies acceptance of the space's rules, including safety, hygiene, and respect for equipment and other participants.
Website usage
All content on this website, including text, images, and design, is the property of Almacena or is used with permission. Its reproduction, in whole or in part, is prohibited without prior consent. Almacena reserves the right to restrict access to the site in case of misuse.
Responsibility
Almacena is not responsible for indirect damages, delays caused by third parties, or for the improper use of purchased products. It is recommended to follow the provided instructions for use and storage.
Policy changes
Almacena reserves the right to update or modify these policies at any time. The policies in effect will always be those published on this site.
Contact
For any questions related to these policies, you can contact us by email or visit us in store during business hours.